Cloudstaff Academy

Applications Processing using 2Apply

Learn how to efficiently manage and review rental applications through a streamlined online platform. This guide will walk you through the steps of collecting, reviewing, and processing applications to ensure a smooth rental application experience.

Time commitment: 2 hours
Investment: AUD$60
Location: Virtual

Date: September 5, 2025
Time: 1:00 PM to 3:00 PM

Customer Service: Zendesk

Gain the skills needed to navigate Zendesk confidently and elevate your customer support performance with practical, step-by-step guidance. Through practical, hands-on training, participants will learn about:

• Navigating the Zendesk interface and understanding key features
• Managing support tickets effectively from creation to resolution
• Streamlining responses with Macros
• Automating workflows using Triggers and Automations
• Implementing Best Practices for superior customer service

Time commitment: 3 hours
Investment: AUD$80
Location: Virtual

Date: September 11, 2025
Time: 1:00 PM to 4:00 PM

Xero Basics – Australia

This course provides a comprehensive guide to using Xero, a leading cloud-based accounting software, specifically tailored for the Australian market. It's designed for accounting professionals seeking to gain a deeper understanding of Xero's capabilities.

• Setting up Xero for the First Time
  • Creating a Xero Trial Account
  • Organization and Financial Settings
  • Setting up Multi-Currency (if applicable)
• Core Accounting Features
  • Chart of Accounts
  • Invoicing and Payments
  • Bills and Expenses
  • Bank Reconciliation
• Financial Reporting
• Troubleshooting and Tips

Time commitment: 3 hours
Investment: AUD$80
Location: Virtual

Date: September 22, 2025
Time: 1:00 PM to 3:00 PM

Project Management Tools: Asana and Trello

Master the essentials of project management and learn how to organize, track, and deliver projects efficiently using Asana and Trello. Through practical, hands-on training, participants will learn about:

• Setting up and navigating Asana and Trello platforms
• Managing projects and tasks through intuitive workflows
• Creating mock projects and boards for real-world practice
• Utilizing features like task assignment, due dates, subtasks, and progress tracking
• Best practices for collaboration, productivity, and career advancement in project management

Time commitment: 3 hours
Investment: AUD$80
Location: Virtual

Date: September 25, 2025
Time: 1:00 PM to 4:00 PM

Practical Bookkeeping with QuickBooks Online for Non-Accountants

This training is designed specifically for aspiring bookkeepers who want to build a strong foundation in bookkeeping principles while utilizing QuickBooks Online, the leading cloud-based accounting software. No prior accounting experience is required.

• Understand fundamental bookkeeping concepts.
• Set up and manage a chart of accounts in QuickBooks Online.
• Record and categorize transactions, including sales, expenses, and bank reconciliations.
• Generate and customize financial reports such as Profit & Loss and Balance Sheet.
• Utilize QuickBooks Online tools for invoicing and bill payments.
• Apply double-entry bookkeeping principles within the software environment.
• Guide for QuickBooks Online certification to advance bookkeeping careers.

Time commitment: 8 hours
Investment: AUD$140/USD$90
Location: Onsite (Skyclub)

Date: September 25, 2025
Time: 8:00 AM to 5:00 PM

The Art of Leadership: Developing Essential Skills for Team Success

Embark on a journey to elevate your leadership skills in just one day. This immersive training is meticulously designed to offer you a deeper understanding of not only your personal leadership style but also effective team management, servant leadership principles, and strategic accountability practices. We’ll dive into setting behavioral goals, measuring team progress accurately, mastering the art of constructive feedback, and avoiding common leadership pitfalls. Additionally, we’ll touch upon adapting to change, fostering an inclusive culture, and innovative problem-solving techniques.

Time commitment: 8 hours
Investment: AUD$90
Location: Onsite at SkyClub

Date: September 26, 2025
Time: 8:00 AM to 4:00 PM

The Art of Leadership: Developing Essential Skills for Team Success

Embark on a journey to elevate your leadership skills in just one day. This immersive training is meticulously designed to offer you a deeper understanding of not only your personal leadership style but also effective team management, servant leadership principles, and strategic accountability practices. We’ll dive into setting behavioral goals, measuring team progress accurately, mastering the art of constructive feedback, and avoiding common leadership pitfalls. Additionally, we’ll touch upon adapting to change, fostering an inclusive culture, and innovative problem-solving techniques.

Time commitment: 8 hours
Investment: AUD$90
Location: Onsite at Makati

Date: September 30, 2025
Time: 8:00 AM to 4:00 PM

Customer Service: Zendesk

Gain the skills needed to navigate Zendesk confidently and elevate your customer support performance with practical, step-by-step guidance. Through practical, hands-on training, participants will learn about:

• Navigating the Zendesk interface and understanding key features
• Managing support tickets effectively from creation to resolution
• Streamlining responses with Macros
• Automating workflows using Triggers and Automations
• Implementing Best Practices for superior customer service

Time commitment: 3 hours
Investment: AUD$80
Location: Virtual

Date: November 6, 2025
Time: 1:00 PM to 4:00 PM

Practical Bookkeeping with QuickBooks Online for Non-Accountants

This training is designed specifically for aspiring bookkeepers who want to build a strong foundation in bookkeeping principles while utilizing QuickBooks Online, the leading cloud-based accounting software. No prior accounting experience is required.

• Understand fundamental bookkeeping concepts.
• Set up and manage a chart of accounts in QuickBooks Online.
• Record and categorize transactions, including sales, expenses, and bank reconciliations.
• Generate and customize financial reports such as Profit & Loss, Balance Sheet.
• Utilize QuickBooks Online tools for invoicing and bill payments.
• Apply double-entry bookkeeping principles within the software environment.
• Guide for QuickBooks Online certification to advance bookkeeping careers.

Time commitment: 8 hours
Investment: AUD$140 / USD$90
Location: Virtual

Date: November 14, 2025
Time: 8:00 AM to 5:00 PM

Project Management Tools: Asana and Trello

Master the essentials of project management and learn how to organize, track, and deliver projects efficiently using Asana and Trello. Through practical, hands-on training, participants will learn about:

• Setting up and navigating Asana and Trello platforms
• Managing projects and tasks through intuitive workflows
• Creating mock projects and boards for real-world practice
• Utilizing features like task assignment, due dates, subtasks, and progress tracking
• Best practices for collaboration, productivity, and career advancement in project management

Time commitment: 3 hours
Investment: AUD$80
Location: Virtual

Date: November 20, 2025
Time: 1:00 PM to 4:00 PM

Australian Business Entities and Taxation

This 2-hour virtual training is designed to give you an understanding of Australian taxation and compliance. This training provides thorough information on federal taxes and different taxable business entities in Australia.

• Australian Taxation Office (ATO)
• Australian Governments
• Australian Taxation (Federal & State)
• Australian Business Entities & Taxation

Time commitment: 2 hours
Investment: AUD$60
Location: Virtual

Date: November 21, 2025
Time: 8:00 AM to 10:00 AM