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About Us

 

Cloudstaff is the fusion of great people, innovative technology and a culture that engages our staff and promotes personal and professional growth.

Cloudstaff was established in 2005 by Australian Internet pioneer Mr. Lloyd Ernst. The company initially focused on software development for Western markets.

In 2010, Cloudstaff identified the Philippines as an emerging market for outsourcing services and expanded operations to the region, commencing with a small team of only seven staff. As a result of the successful expansion, the company was able to extend its service offerings and workforce.

Because of the wealth of local talent and strong, experienced management, the company has continued to enjoy remarkable growth in all areas of its business year on year.

Currently, Cloudstaff employs over 5,000 staff members and contractors across 17 world-class offices and locations. Furthermore, the company is experiencing an average monthly growth rate of 7.5%. Additionally, Cloudstaff operates sites in India, Colombia, and the Philippines.
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Outsourcing the right way

From the very start, we knew that the traditional model for outsourcing did not suit the vision we had for our business.

A clear decision was made that we would not compromise our values for profits. Our clients and our staff are our number one priority. We adhere to a strict Code of Ethics and Behavior that ensures we deliver working conditions that meet (or exceed) western standards, comply with all local labor and tax laws, provide a safe and healthy work environment for our staff and support for their families and the community.

We have many years of experience in this industry and have seen the good and the bad in the way companies deal with their clients and staff – and we wanted to do better.

Company Philosophy

Our philosophy is what makes us who we are and is why we do the things we do. When Cloudstaff was founded, we saw an opportunity to redefine the industry by creating new standards of behavior for outsourcing companies.

Our Vision

We aim to change the landscape of the outsourcing industry by creating new standards in service delivery, customer engagement and business ethics.

Our Mission

We help businesses maximize their potential by providing cost-effective, scalable workforce solutions built on highly skilled staff, modern fully equipped workspaces and Cloudstaff custom-built technology to deliver a seamlessly unified global workforce.

Our Commitment

We are committed to providing world-class services and the highest level of customer satisfaction while providing an enjoyable, family-friendly workplace that encourages personal and professional growth for our staff and support for the community as a whole.

Our Values

Our values are based on the principles of respect, integrity, trust, teamwork, communication, compassion, agility and innovation. Together they form the core of our company and define the way we work and communicate with our people, customers, suppliers and other stakeholders.

Our Ethics

We adhere to a strict Code of Ethics and Behavior that ensures we deliver working conditions that meet western standards. We comply with all local labor and tax laws and provide a safe and healthy work environment with modern, fully equipped offices. We value diversity in the workplace and trade ethically.

Our Innovation

We are a technology-focused company. We create new and innovative technologies that remove the limitations associated with remote teams. We fully utilize technology to integrate people and processes to provide whole new levels of communication, efficiency and transparency.
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Leadership Team

Cloudstaff is a pioneer in global remote staffing – our experienced leadership team are trusted allies to high-growth businesses around the world.
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Lloyd Ernst

CEO & Founder

Lloyd is a serial entrepreneur who founded and grew numerous companies in the professional services and high-tech sectors, including WebCentral, a pioneering internet technology company. Since founding Cloudstaff in 2005, Lloyd has been at the forefront, leading the charge in global remote staffing, championing brilliant career opportunities that attract the best talent, and advocating for technology as a cornerstone of business growth and innovation. Currently, Lloyd oversees Cloudstaff’s ongoing success and champions high-growth businesses in search of an ethical and expert professional service staffing partner, while being recognized as an industry thought leader.

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Jamie Stewart

Chief Financial & Operations Officer

Jamie is a highly accomplished Chief Financial Officer with over 20 years of experience and a proven track record of delivering results in complex organizations. He has been instrumental in restructuring, evolving, and growing global businesses. His focus on delivering results has allowed him to make a significant impact in his roles, providing substantial operational, commercial, and financial leadership to organizations. Jamie is responsible for tracking cash flow and financial planning, analyzing the company’s financial strengths and weaknesses, and proposing strategic directions.

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Tevis Paget

Chief Technology Officer

Tevis is an experienced software architect and technologist with over 20 years of experience leading development teams in Australia, China, the UK, and New Zealand. He’s an accomplished software engineer with a long track record of creating cutting-edge software solutions for global tech companies.Tevis is responsible for Cloudstaff’s technology innovation. He oversees everything from networks and security to operations, software engineering, and digital creative services – including our innovative Cloudstaff remote productivity applications.

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Gavin Polizzo

Chief Sales Officer

Gavin has over 24 years of sales leadership experience. He has held executive leadership roles in Verizon and ADP. Most recently, he was the Executive Vice President of Sales and Marketing for PosiGen, a national solar and battery backup company in the US. Gavin’s main focus is on creating and implementing strategies, tactics, and action plans that cater to the business needs of customers, with the goal of driving growth in the US and North American markets.

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Lee Wade

Chief Product Officer

Lee has a wealth of experience in product development, having worked in the field for over 20 years. He brings to Cloudstaff an extensive background in developing mobile web applications and digital products. Lee is known for his thought leadership on disruptive digital strategies in the Australian real estate industry. As a leader in product strategy and product development, Lee is dedicated to bringing the best solutions to market for Cloudstaff clients.

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James Braatvedt

Chief Growth Officer

James is a global leader that excels in driving high-growth, high-tech strategies. James leads our unique-in-market client success team that offers strategic consultancy on recruitment, training, retention, productivity, and technology. Additionally, he spearheads the promotion of Cloudstaff’s remote working model through our marketing team.Having worked in the US, Australia and New Zealand, James brings leadership experience ranging from disruptive tech startups to Fortune 500 companies like ABB, CAE, and First Data.

Key Management

 
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Michelle Carbonel

Chief Recruitment Officer

Michelle is a multi-awarded marketing expert with over two decades of extensive experience in acquisition marketing. Her extensive resume includes experience in talent acquisition (volume sourcing and corporate hiring), and successful partnerships with Fortune 500 companies, including Nike, Procter & Gamble, Goodyear, Ford Motors, and Shell Petroleum, as well as tech giants like Google, Microsoft, and Yahoo. As the Chief Recruitment Officer, Michelle leads a team of over 70 talent acquisition professionals, overseeing recruitment marketing and talent acquisition efforts in the Philippines and globally. Her strategic expertise and unwavering dedication drive the ongoing success and growth of her organizations and clients.

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Paul Dove

Senior Vice President, Sales Development

Paul Dove is a seasoned SVP of Sales Development at Cloudstaff, specializing in APAC. With extensive outsourcing and global team management experience, he helps businesses scale and achieve their goals efficiently. Passionate about growth, Paul offers personalized consultations to optimize operations, streamline processes, and drive sustainable growth. He emphasizes working on the business for success.

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Adam O’Connor

Senior Vice President of Sales – North America/EMEA

Adam has over 20 years of experience in sales and customer service, previously working with prominent, high-profile international clients in London. He possesses a wealth of experience in the outsourcing industry in both a sales and operational capacity. Adam understands what clients need when they’re considering their outsourcing options and is responsible for developing key growth sales strategies, tactics, and action plans for the UK market.

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Geraldina Sanchez

Finance Director

Geraldina has over 20 years of experience in the BPO industry. She was part of the founding team for the Philippines-based CCT Group, working with notable accounts such as Sprint, AT&T, and Citibank. She is highly experienced in the implementation and certification of PCI and has worked for tier-one financial institutions in the field of audit/public and private accounting. Geraldina is responsible for the global finance team, financial planning and analysis, forecasting, budgeting, and internal control.

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Wayne Bucklar

Chief Compliance Officer

Wayne has had a distinguished career that spanned government consulting, academia, and private enterprise. He has spent over a decade working in Asia as the South East Asian representative for Queensland University of Technology, and as an outsourcing consultant. He was previously a Strategic ICT Advisor to the CIO Queensland Health and a senior E-Business Strategist for the Queensland Department of Transport. As the current Head of Compliance, he has led Cloudstaff’s ISO9001, ISO27001, HIPAA health compliance, and Payment Card Industry (PCI) compliance projects.

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Paul Findlay

General Manager of Property Services – Asia/Pacific

With an impressive 18-year track record, Paul brings a passion for helping property businesses grow. From practical advice to a passion for advancing the industry – all with a steadfast commitment to exceptional service with integrity. Paul’s experience aligns seamlessly with our vision for Cloudstaff Property Services – a new division dedicated to partnering with real estate, strata, mortgage brokerage, proptech and conveyancing businesses across the Asia Pacific region.

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